Privacy policy
QUEED PRIVACY POLICY
Last updated: September 21, 2026
QUEED (“QUEED”, “we”, “us” or “our”) operates www.queed.in and related services, including our online store, product customisation tools and AI-assisted design features.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create or customise a design, place an order, communicate with us or otherwise use our services.
Our online store is powered by Shopify. Some services may also be provided with the assistance of payment providers, courier companies, cloud infrastructure providers, analytics providers, communication services and AI technology providers.
Please read this Privacy Policy carefully.
1. PERSONAL INFORMATION WE MAY COLLECT
Depending on how you interact with QUEED, we may collect or process the following categories of information.
A. CONTACT INFORMATION
This may include:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• PIN code
• Other delivery information
B. ORDER AND TRANSACTION INFORMATION
This may include:
• Products viewed or purchased
• Phone brand selected
• Phone model selected
• Case type selected
• Customisation choices
• Order number
• Cart information
• Discount information
• Shipping method
• Order status
• Return, replacement or refund information
• Previous transactions with QUEED
C. PAYMENT INFORMATION
Payments may be processed through Shopify and/or third-party payment providers made available at checkout.
Depending on the payment method, payment providers may process information such as:
• Payment method
• Transaction reference
• Payment confirmation
• Billing information
• Payment status
QUEED may receive transaction and payment-status information necessary to process an order.
We do not intentionally require customers to send complete payment card credentials to us through ordinary customer-support communications.
D. ACCOUNT INFORMATION
If customer account functionality is available, we may process information associated with your account, such as:
• Name
• Email address
• Phone number
• Account identifier
• Authentication information
• Saved preferences
• Order history
The exact account information collected may depend on Shopify and the account features available at the time.
E. CUSTOMER COMMUNICATIONS
When you contact QUEED, we may collect information contained in your communication, including through:
• Email
• Contact forms
• Customer support
• WhatsApp or similar messaging services, where available
• Social media
• Order-related communications
2. CUSTOM DESIGN AND AI STUDIO INFORMATION
QUEED may provide tools that allow customers to create or customise phone-case artwork.
When you use these features, we may process information such as:
• Text prompts
• Design instructions
• Reference images
• Uploaded photographs
• Uploaded artwork
• Names or text entered into a design
• Design adjustments
• Generated design outputs
• Approved artwork
• Selected phone brand and model
• Selected case type
This information may be processed to create previews, generate or refine artwork, manufacture your customised product and provide customer support.
3. CUSTOMER-UPLOADED IMAGES AND CONTENT
If you upload a photograph, artwork, logo, reference image, name, text or other content, that material may be processed in order to provide the customisation service you requested.
Depending on the feature used, uploaded or generated content may be temporarily or persistently stored where reasonably necessary for purposes such as:
• Generating the requested design
• Saving approved artwork
• Manufacturing the ordered product
• Connecting artwork with an order
• Providing order support
• Investigating a product or printing issue
• Preventing technical errors or misuse
Please do not upload content containing unnecessary sensitive personal information.
You should only upload content that you have the legal right or permission to use.
4. APPROVED ORDER ARTWORK
When a customer approves a customised design and places an order, QUEED may retain the approved artwork and related design information for as long as reasonably necessary for:
• Order production
• Reprints or replacements
• Customer support
• Resolving disputes
• Fraud prevention
• Record keeping
• Legal obligations
The exact retention period may vary depending on the purpose for which the information is required.
5. DEVICE AND USAGE INFORMATION
When you visit www.queed.in, we or our service providers may automatically collect certain technical information.
This may include:
• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages viewed
• Referring website
• Time spent on pages
• Cart interactions
• Website navigation
• Approximate location derived from technical information
• Cookies or similar identifiers
This information may be used to operate, secure, analyse and improve our website.
6. HOW WE COLLECT PERSONAL INFORMATION
We may collect information:
• Directly from you
• Automatically when you use our website
• When you place an order
• When you use our AI or customisation features
• When you upload content
• When you communicate with us
• From Shopify
• From payment providers
• From courier and fulfilment partners
• From analytics or marketing providers
• From other service providers where legally permitted
7. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
A. PROCESSING ORDERS
We may use your information to:
• Accept and process orders
• Verify payment
• Manufacture customised products
• Match the correct phone model with the order
• Arrange shipping
• Send order notifications
• Provide tracking information
• Process returns, replacements or refunds
B. PROVIDING CUSTOMISATION SERVICES
We may use prompts, reference images, uploaded content and design information to:
• Generate designs
• Modify designs
• Create previews
• Save approved artwork
• Produce customised phone cases
C. CUSTOMER SUPPORT
We may use your information to:
• Answer questions
• Investigate order problems
• Resolve delivery issues
• Review damaged or defective product claims
• Help with payments
• Handle cancellation or refund requests
D. SECURITY AND FRAUD PREVENTION
We may process information to:
• Detect suspicious transactions
• Verify certain orders
• Prevent fraudulent activity
• Protect our website
• Investigate misuse
• Protect customers and QUEED
E. IMPROVING OUR SERVICES
We may analyse website activity and service usage to:
• Improve website performance
• Improve product selection
• Improve customer experience
• Diagnose errors
• Improve design and customisation features
F. LEGAL AND BUSINESS PURPOSES
We may process information where reasonably necessary to:
• Comply with applicable law
• Maintain business and tax records
• Respond to lawful requests
• Enforce our policies
• Protect our legal rights
• Resolve disputes
8. MARKETING COMMUNICATIONS
Where permitted and where appropriate consent or another lawful basis exists, QUEED may send promotional communications through channels such as:
• Email
• SMS, where available
• WhatsApp, where available
• Other supported communication channels
Marketing communications may include:
• New products
• Offers
• Discount codes
• Abandoned cart reminders
• Product announcements
• Promotional campaigns
You may unsubscribe from marketing emails using the unsubscribe link included in those messages.
Opting out of marketing does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, account or customer-support request.
9. COOKIES AND SIMILAR TECHNOLOGIES
QUEED and our service providers may use cookies and similar technologies.
These may be used for purposes such as:
• Keeping the website functional
• Remembering preferences
• Maintaining shopping-cart functionality
• Understanding website traffic
• Measuring performance
• Detecting fraud
• Analytics
• Marketing and advertising, where permitted
Where required by applicable law, cookie choices may be presented through a cookie or privacy preference tool.
10. SHOPIFY
Our store is hosted by Shopify.
Shopify processes personal information in order to provide and improve the e-commerce services used by QUEED.
Information submitted through our store may therefore be transmitted to and processed by Shopify.
Shopify may also process certain information independently in accordance with its own privacy policies and legal obligations.
Customers may review Shopify's consumer privacy information through Shopify's official privacy resources.
11. PAYMENT PROVIDERS
Payments may be processed by third-party payment providers available through our checkout.
Payment providers may collect information directly from customers in order to:
• Authorise payments
• Authenticate transactions
• Prevent fraud
• Process refunds
• Comply with financial regulations
Their handling of personal information may also be governed by their own privacy policies.
12. SHIPPING AND COURIER PARTNERS
We may provide delivery partners with information reasonably necessary to deliver an order.
This may include:
• Customer name
• Delivery address
• PIN code
• Phone number
• Order or shipment reference
• COD amount where applicable
Courier companies may process this information under their own operational and legal requirements.
13. AI AND TECHNOLOGY PROVIDERS
QUEED may use third-party technology infrastructure or AI services to provide design-generation, storage, website or related technical functionality.
Where necessary to provide those services, information such as prompts, uploaded references or generated artwork may be transmitted to or processed through those providers.
We aim to share only information reasonably required to provide the relevant service.
14. CLOUD STORAGE AND INFRASTRUCTURE
QUEED may use cloud-based infrastructure to operate its website and customisation services and to store certain order-related or design-related information.
This can include approved artwork and technical data required to fulfil customised orders.
Cloud providers may process or store data in different countries depending on their infrastructure.
15. ANALYTICS
We may use analytics services to understand how customers interact with our website.
Analytics data may help us understand:
• Website traffic
• Page performance
• Product interest
• Conversion activity
• Technical problems
Depending on the service and your location, analytics providers may use cookies or similar technologies.
16. ADVERTISING AND MARKETING PARTNERS
Where permitted, QUEED or Shopify may work with advertising or marketing partners.
Information relating to website interactions may be used to measure campaigns or show more relevant advertisements.
Depending on applicable privacy law, certain advertising-related disclosures may be treated as “sharing” or “sale” even when personal information is not sold in exchange for money.
Where applicable, customers may have rights to opt out of certain advertising-related processing.
17. WHEN WE MAY DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to:
• Shopify
• Payment providers
• Courier companies
• Fulfilment partners
• Cloud infrastructure providers
• AI or design-processing providers
• Analytics providers
• Customer-support providers
• Marketing providers
• Professional advisers
• Government or regulatory authorities where legally required
We may also disclose information:
• With your consent
• When you direct us to do so
• To enforce our Terms or policies
• To investigate fraud
• To protect legal rights
• In connection with a business transfer, restructuring, acquisition or similar transaction
18. WE DO NOT PUBLISH PRIVATE CUSTOMER DESIGNS BY DEFAULT
Customer-uploaded personal photographs or private customised designs are not intended to be publicly displayed merely because a customer placed an order.
If QUEED wishes to feature customer-created content in advertising, social media or promotional materials in a manner that requires permission, we may request appropriate permission before doing so.
Public content separately posted or submitted by a customer, such as a public review or social-media post, may be treated differently depending on the context.
19. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:
• Providing our services
• Fulfilling orders
• Maintaining customer accounts
• Providing support
• Handling replacements or refunds
• Maintaining financial and tax records
• Preventing fraud
• Resolving disputes
• Enforcing agreements
• Complying with applicable law
Different categories of information may have different retention periods.
20. DATA SECURITY
We use reasonable organisational and technical measures designed to protect personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
Customers should avoid sending passwords, full payment-card details or other unnecessary sensitive information through ordinary email, WhatsApp or customer-support channels.
21. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process or store information in countries other than the country in which you live.
Where applicable law requires specific safeguards for international transfers, appropriate mechanisms may be used by us or our service providers.
The safeguards available may vary depending on the service provider and jurisdiction.
22. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
QUEED does not control the privacy or security practices of independent third-party websites.
Customers should review the privacy policies of those services before providing personal information.
23. CHILDREN'S PRIVACY
QUEED's services are not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate permission, they may contact us at:
support@queed.in
24. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have rights relating to your personal information.
These may include the right to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request a copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of eligible marketing communications
• Exercise certain advertising or data-sharing choices
These rights are not absolute and may be subject to legal exceptions.
25. IDENTITY VERIFICATION
Before responding to certain privacy requests, we may need to verify your identity.
We may request information reasonably necessary to confirm that the request relates to you.
This helps prevent unauthorised access to customer information.
26. MARKETING PREFERENCES
You can unsubscribe from promotional emails using the unsubscribe option in the email.
You may also contact us to request changes to eligible marketing preferences.
Even after opting out of marketing, we may continue to send transactional messages such as:
• Order confirmations
• Payment notifications
• Shipping updates
• Delivery information
• Refund information
• Customer-support messages
27. CUSTOMER RESPONSIBILITY FOR UPLOADED CONTENT
Please consider privacy before uploading photographs or other personal content to our design tools.
If an uploaded image contains another identifiable person, you should ensure you have any permission required to use that image for your customisation request.
28. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes to our services
• New technology
• New website features
• Operational changes
• Legal or regulatory requirements
The latest version will be published on www.queed.in with an updated revision date.
29. COMPLAINTS
If you have questions or concerns about how your personal information is handled, please contact us first so that we can review the issue.
Depending on where you live, you may also have the right to contact an appropriate privacy or data-protection authority.
30. CONTACT US
For questions about this Privacy Policy, privacy requests or personal information, contact:
QUEED
Website:
www.queed.in
Email:
support@queed.in