Refund policy
QUEED Return, Replacement & Refund Policy
Last updated: 13 October 2026
At QUEED, most phone cases are prepared specifically for the customer according to the selected phone brand, exact phone model, case type and, where applicable, personalised or custom artwork.
Because customised and made-to-order products are prepared specifically for each order, they are generally not eligible for return, exchange or refund due to change of mind.
Before placing your order, please carefully confirm your phone model, selected case type, design, spelling, images and other customisation details.
You can confirm your supported phone model using our Find Your Phone page before ordering. QUEED currently supports a wide range of phone models and case options. queed.in
Customised and Made-to-Order Products
Customised, personalised and made-to-order QUEED phone cases are generally considered final sale once the order has entered production.
This includes products prepared using:
- Customer-selected phone brand and model
- Customer-selected case type
- Personalised names, initials or text
- Customer photographs or artwork
- AI-generated custom artwork
- Customer-approved designs
- Special design, placement or printing requests
A customer selecting the incorrect phone model, case type, colour, text, photograph, design or other customisation option does not normally qualify for a free return, replacement or refund.
If you are unsure about your exact phone model, please use QUEED Find Your Phone before placing the order.
Customers who want to create their own custom artwork can also use the QUEED AI Phone Case Designer to create, refine and preview artwork before ordering. QUEED's current design flow allows users to choose their exact model and case type before approval. queed.in
Damaged, Defective or Incorrect Products
We accept eligible return or replacement requests for products that arrive:
- Damaged
- Manufacturing defective
- Incorrectly printed due to a QUEED production error
- Different from the product ordered
- Made for a different phone model than the model correctly selected in the order
- Otherwise materially incorrect because of an error by QUEED
Please contact us within 7 calendar days of delivery at:
Email: support@queed.in
Please include:
- Your QUEED order number
- Clear photographs or video showing the issue
- A short description of the problem
- Photographs of the packaging if the parcel was damaged in transit
- Photograph of the phone case and, where relevant, your phone model details
After reviewing the evidence, QUEED may offer an appropriate:
Replacement, correction, partial refund or full refund, depending on the nature of the issue.
Eligible damaged, defective, incorrectly printed or incorrect products may be returned after approval from QUEED.
Please do not send a product back without written return approval.
Wrong Phone Model Selected by Customer
QUEED prepares each case according to the phone brand and exact model selected while ordering.
Customers are responsible for confirming that their selected phone model is correct.
If the case has been correctly manufactured for the phone model selected by the customer but the customer owns a different model, the order will generally not qualify for a free return, replacement or refund.
Please verify your device before ordering using our Phone Model Finder.
If you notice an incorrect model selection immediately after ordering, contact support@queed.in as soon as possible.
We will try to assist if production has not started, but changes cannot be guaranteed once production begins.
Custom Design and Printing
Customers can create a custom phone case using their own idea, photo, name, artwork or QUEED AI. QUEED's custom-case page also explains supported phone selection and Silicon, Glass and Metal case options. queed.in
Custom artwork may appear slightly different on the finished case compared with how it appears on a phone, tablet or computer screen.
Minor variations may occur because of:
- Screen colour and brightness settings
- Printing processes
- Phone dimensions
- Camera cut-outs
- Case shape
- Printable area
- Artwork positioning or cropping required for a specific phone model
Minor differences in colour, brightness, positioning or appearance that fall within normal printing tolerances are generally not considered manufacturing defects.
Unless specifically stated otherwise on the relevant product page, visual metallic, glitter, crystal, embossed, pearl, raised or textured-looking effects shown in QUEED artwork are part of a flat 2D printed design. They do not mean physical 3D materials or decorative elements are attached to the case.
Cancellations and Order Changes
Because personalised and made-to-order products may enter production shortly after an order is placed, cancellation or modification cannot be guaranteed.
If you need to request a cancellation or correction, contact:
as soon as possible.
If production has already started, cancellation may no longer be available.
QUEED may cancel an order and issue an appropriate refund if we are unable to manufacture, process or fulfil the order.
Returns
QUEED accepts returns only for eligible damaged, defective or incorrect products after the return request has been reviewed and approved.
Standard change-of-mind returns are not accepted for customised or made-to-order phone cases.
If a physical return is required, QUEED will provide:
- Return approval
- Return instructions
- Applicable return method
- Applicable return address
after reviewing the claim.
Please do not send a product to any address without written instructions from QUEED.
Unauthorised returns may not be accepted.
Return Cost
Where a return is required because QUEED supplied a confirmed damaged, defective or incorrect product, QUEED will not charge the customer a return fee for the approved return.
Any approved return process must follow the instructions supplied by QUEED customer support.
Exchanges
Standard exchanges are not accepted because most QUEED products are customised or made-to-order.
If QUEED supplied the wrong product or an eligible manufacturing defect is confirmed, we may provide a replacement as a remedy instead of treating the request as a standard customer exchange.
Refunds
If a refund is approved, it will normally be issued to the original payment method used for the order.
After QUEED processes the refund, the customer's:
- Bank
- Credit or debit card provider
- UPI provider
- Wallet
- Payment gateway
may require additional time to reflect the refunded amount.
These processing times are controlled by the relevant payment provider and may be outside QUEED's control.
For eligible Cash on Delivery orders, QUEED may request appropriate bank, UPI or other payment information required to process the approved refund.
Non-Returnable Items
Unless required by applicable law, we generally cannot accept returns, refunds or standard exchanges for:
- Customised phone cases
- Personalised phone cases
- Made-to-order products
- Products correctly produced for the phone model selected by the customer
- Customer-provided photographs
- Customer-provided names, initials or text
- Customer-approved custom artwork
- AI artwork approved by the customer
- Change-of-mind requests
- Incorrect phone model selected by the customer
- Products damaged after delivery through misuse, accidents or improper handling
- Gift cards
- Products specifically identified as final sale
If you are unsure whether your issue qualifies, contact us before sending anything back.
Choose the Correct Phone Before Ordering
Choosing the exact phone model is important because dimensions, camera layouts and cut-outs may differ between models.
You can browse or confirm your device through:
You may also explore:
Custom iPhone Cases
Custom Samsung Cases
Custom OnePlus Cases
Design Your Own Custom Phone Case
Create With QUEED AI
These pages are already live QUEED landing pages and expose useful phone/customisation information to search engines. queed.in
European Union Customers
Where applicable, consumers in the European Union may have statutory cancellation or return rights.
Certain personalised or made-to-order goods may be excluded from standard cooling-off or cancellation rights where permitted by applicable law.
Nothing in this policy is intended to remove or limit mandatory consumer rights that cannot legally be excluded.
Statutory Consumer Rights
Nothing in this Return, Replacement & Refund Policy limits any mandatory rights available to customers under applicable consumer protection law.
Where applicable law provides rights beyond the terms described in this policy, those statutory rights will continue to apply.
Contact QUEED
For questions regarding returns, damaged products, replacements, cancellations or refunds, contact:
QUEED
Email: support@queed.in
Website: www.queed.in
Custom Phone Cases: queed.in/pages/custom-phone-case
Find Your Phone: queed.in/pages/find-your-phone
Design With AI: queed.in/pages/design-with-ai
Shopify SEO settings bhi ye rakho
Page title / SEO title:
Return, Replacement & Refund Policy | QUEED India
Isko unnecessarily Custom Phone Case India | Best... jaisa mat banana. Policy page ka search intent policy hi hona chahiye.
Meta description:
Read QUEED's return, replacement and refund policy for customised phone cases in India, including damaged, defective or incorrect orders, cancellations and refunds.
URL change mat karna:
https://queed.in/policies/refund-policy
Ye already Merchant Center me submitted hai.
Internal links maine jaan-bujhkar limited rakhe hain
Policy ke andar 20–30 commercial links dalna SEO boost nahi dega; spammy bhi lag sakta hai. Google meaningful, descriptive anchor text aur crawlable internal links recommend karta hai. Google for Developers
Isliye maine strong contextual links rakhe hain:
Find Your Phone → compatibility intent
Custom Phone Case → primary commercial page
Design With AI → QUEED differentiator
iPhone Cases → brand commercial page
Samsung Cases → brand commercial page
OnePlus Cases → brand commercial page
Ye user ko naturally next step deta hai aur search engine ko site relationships samajhne me help karta hai.
Footer me bhi ye hona chahiye
QUEED footer ke Policies / Help section me permanent links rakho:
Return, Replacement & Refund Policy
Shipping Policy
Privacy Policy
Terms of Service
Contact Us / Support
Google specifically recommends return/refund policy ko store par easily accessible rakhna, for example footer me. Google Help
Merchant Center me iske baad
Website par above policy save karne ke baad:
Returns: I accept returns for defective products only
Exchanges: No, I don't accept exchanges
phir confirmation checkbox tick karke Save kar sakte ho.
Aur Merchant Center ki policy website se exactly consistent rehni chahiye. Google Help
Is policy ko lagane ka main benefit ranking keyword stuffing nahi, balki Merchant Center trust + store quality + crawlable internal linking + customer trust hai. Actual top-ranking push hum commercial pages, model pages, product data, backlinks, Google Images aur Merchant Center performance se lenge.